Return & Refund Policy

At Moravex Smart Store, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return and refund policy below.

📅 Return Eligibility

• Returns are accepted within 7 days of receiving the item.

• Items must be:

  • Unused and in original condition

  • In original packaging

🔄 Exchange Policy

• Exchanges are accepted within 10 days of delivery.

• Please contact us before sending any item back for exchange approval.

❌ Non-Returnable Items

We do not accept returns for:

• Used, damaged, or altered items

• Items returned outside the allowed return window

• Products not in original condition or missing original packaging

💰 Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund status.

• Approved refunds will be issued to the original payment method.

• Refunds are processed within 5–10 business days, depending on your payment provider.

🚚 Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

📩 How to Request a Return or Refund

To start a return or exchange, please contact us with your order number:

Moravex Smart Store
📞 Phone: (330) 555-0110
📧 Email: contact@moravex.store
📍 Address: 935 Mull Ave apt ph23, Akron OH 44313, United States